Toyota Australia Recalls Vehicles Due to Vehicle Stability System Software
Toyota Australia has today announced that it will initiate a safety recall involving Toyota Kluger Hybrid, RAV4 Hybrid, LandCruiser 300 and Mirai vehicles produced between March 2021 - April 2022 (inclusive). There are approximately 26,000 vehicles involved in the Australian market.
Under particular circumstances, a software error may cause the Vehicle Stability Control system (VSC) to not default to the 'ON' status when the vehicle is next started. These circumstances are: if the VSC switch is manually turned off and the brake pedal is continuously operated between when the vehicle is shut down and then restarted; this may cause the VSC to not return to the default setting 'ON' status at the next ignition cycle. This results in a non-compliance with Australian Design Rules (ADR) 88/00.
For all involved vehicles, Toyota Dealers will update the Skid Control Electronic Control Unit (ECU) software free of charge to vehicle owners.
It will require approximately up to 1 hour to update the software of the Skid Control that operates the VSC. However, depending on the Dealer's work schedule, owners may be required to make the vehicle available for a longer period of time.
Toyota Australia will issue all owners of involved vehicles details of this safety recall campaign by SMS, email and/or mail to their last known address and mobile phone number. Owners are asked to keep their contact details up to date with Toyota so future communications can be received.
Owners with additional questions or concerns are asked to please contact their local/preferred Toyota Dealer in the first instance or the Toyota Recall Campaign Helpline on 1800 342 273 (Mon-Fri 8.00am-6.00pm AEST). Please quote your 17-digit Vehicle Identification Number (VIN).
Q1. What models are involved in Australia?
A1. There are approximately 26,000 Toyota Kluger hybrid, RAV4 hybrid, LandCruiser 300 and Mirai vehicles involved in the Australian market.
|MODEL NAME||VERSION||WMI||VDS||CD||VIN RANGE||PRODUCTION RANGE|
Note: Although the involved vehicles are within the above VIN ranges, not all vehicles in these VIN ranges were sold in the Australian market.
(#) indicates additional check digit (alpha or numeric).
SQ1. Have all of these vehicles been delivered to customers?
Of the approximately 26,000 involved vehicles, 9,129 are in control of TMCA and the Dealer network and will be updated prior to delivery.
Q2. What is the condition?
A2. Under particular circumstances, a software error may cause the Vehicle Stability Control system (VSC) to not default to the 'ON' status when the vehicle is next started. These circumstances are: if the VSC switch is manually turned off and the brake pedal is continuously operated between when the vehicle is shut down and then restarted; this may cause the VSC to not return to the default setting 'ON' status at the next ignition cycle. This results in noncompliance with Australian Design Rules (ADR) 88/100.
On a subsequent ignition cycle, if these precise circumstances are not repeated, VSC operation will automatically return to the default VSC 'ON' setting. If the VSC does not default to VSC 'ON' or if it is turned off, a warning light will illuminate, indicating to the driver that the VSC is not activated.
Q3. What does the remedy involve?
A3. For all involved vehicles, Toyota Dealers will update the software of the Skid Control ECU free of charge to vehicle owners.
Q4. How long will the remedy take?
A4. Updating of the software of the Skid Control ECU will take approximately 1 hour. However, depending on the Dealer's work schedule, owners may be required to make the vehicle available for a longer period of time.
Q5. Can I continue to drive my vehicle?
A5. Yes, you can continue to drive your vehicle, however we request owners contact Hayes Toyota to arrange recall completion. In the meantime, if you have any concerns please contact Hayes Toyota or the Toyota Recall Campaign Helpline on 1800 342 273(Mon-Fri 8.00-6.00pm AEST).
Q6. Does this condition affect other Toyota models?
A6. Only models mentioned in the VIN range in the table at question 1 are involved in the Australian market.
Q7. My vehicle is in the affected production range. What should I do?
A7. Please contact Hayes Toyota to verify if your vehicle is affected. Alternatively, please contact the Toyota Recall Campaign Helpline on 1800 342 273 (Mon-Fri 8.00am-6.00pm AEST). Please quote your Vehicle Identification Number (VIN).
Q8. Where can I find my VIN?
A8. VIN number location varies by model. For information on how to find the VIN position specific to your vehicle, please search "vehicle identification number" in the alphabetical index at the rear of your Owner's Manual.
Q9. I'm reluctant to visit a Dealership due to COVID-19. How can you help?
A9. You can be assured that Hayes Toyota is well-positioned to assist you in ways that prioritise your well-being and that of our dealership staff. Hayes Toyota will be able to assist in addressing your specific concern as well as any other questions you may have.